FAQ
Frequently Asked Questions (FAQ)
Last Updated: July 5, 2026
When will I receive my order?
Orders are typically processed within 1–2 business days. Once shipped, delivery usually takes 2–5 business days depending on your location within the United States.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
If your order has not arrived within the expected timeframe, please contact us at outlatomasstore@gmail.com.
Where is my order?
You can track your order using the tracking link included in your shipping confirmation email.
If you cannot locate your tracking information, please contact our support team and we will be happy to assist you.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, and secure payment methods such as PayPal.
Do you ship internationally?
Currently, we only deliver within the United States.
Your website isn't loading. What should I do?
If you are experiencing problems accessing our website, please try refreshing your browser, clearing your browser cache, or using another browser or device.
If the issue continues, please contact our support team.
I entered the wrong shipping address. Can I change it?
Yes. Please contact us immediately.
If your order has not yet been shipped, we will update the shipping address. If the order has already been dispatched, we may need to wait until it is returned before arranging a reshipment.
What happens if my order is returned to the sender?
If your package is returned to us as undeliverable, we will contact you to confirm the correct shipping address and arrange for it to be shipped again.
What is your return policy?
You may return eligible items within 30 days of delivery.
Items should be returned unused and, where possible, in their original packaging.
To start a return, please contact us at outlatomasstore@gmail.com.
How do I exchange an item?
To request an exchange, please contact us with your order number and details of the item you would like to exchange.
Our support team will guide you through the process.
What should I do if my item arrives damaged?
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible and include clear photos of the issue.
We will review your request and arrange a replacement, repair, or refund where appropriate.
Do your products include a warranty?
Many of our products are covered by a manufacturer's warranty. Warranty coverage varies depending on the product. Please refer to the product page or contact us for more information.
Customer Support
Contact Information
📍 Outlatomas
53 Hannah Ln
Boerne, TX 78006
United States
✆ (304) 601-5984
🌐 outlatomas.shop
Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed